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Chapter 1
1. Computing Environments
- physical (amt. of lighting, proximity of co-workers)
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2. is the action visible to the user?
3. does the user know how to proceed?
4. is the feedback sufficient?
Chapter 7 - Design Models
1. Predictive Models
pre-experience, such as KLM (Keyboard Level Model)
provides numerical prediction of user performance
primitive operations
- physical actions
- mental preparation
K = 0.35 sec (hit key on keyboard, press button on mouse)
P = 1.1 sec (point - move mouse to position)
H = 0.4 sec (homing - move hand b/w kbd & mouse)
R = (responding - time for computer to respond)
2. Descriptive Models
help understand user-system
interaction such as STNs